Tenancy Services Officer
Temp - £28 PH
Essex
Posted 3 weeks ago
Marks Consulting Partners are currently looking for a Tenancy Services Officer to work with one of our Housing Associations clients in Essex.
What the job will be doing?
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Delivering a high-quality, customer-focused housing management service to a defined patch of residents
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Managing approximately 750 properties, ensuring tenants comply with tenancy conditions and receive appropriate support
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Managing rent arrears cases up to notice stage, taking action to minimise debt and maximise income recovery
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Investigating and resolving low-level anti-social behaviour, nuisance, and tenancy breaches using early intervention approaches
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Preparing documentation for legal or enforcement action where required
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Supporting tenancy changes including transfers, mutual exchanges, tenancy terminations, and tenancy amendments
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Carrying out estate, property, and health & safety inspections and ensuring issues are reported and resolved
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Liaising with income, support, and property teams to provide a coordinated service to residents
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Providing welfare benefits advice and signposting residents to support services to sustain tenancies
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Maintaining accurate tenancy records, producing reports, and responding to enquiries within agreed timescales
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Attending resident meetings, visiting residents in their homes, and participating in partnership working with internal and external stakeholders
What you will need?
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Experience in tenancy management, housing management, or income management
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Knowledge of housing legislation, tenancy management practices, and welfare benefits
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Experience managing rent arrears and supporting tenancy sustainment
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Experience investigating anti-social behaviour or tenancy breaches
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Ability to prepare documentation and support legal or enforcement processes
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Strong communication and interpersonal skills with the ability to handle challenging situations
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Customer-focused approach with the ability to work independently and as part of a team
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Good organisational skills and the ability to manage a varied caseload and competing priorities
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IT proficiency including Microsoft Office and housing management systems
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Full driving licence and ability to travel across the borough
Desirable:
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Professional housing qualification (e.g. CIH) or willingness to work towards
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Experience of court processes, mediation, or negotiation
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Knowledge of housing maintenance and estate management practices
How to Apply
If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.
If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.
Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.
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