• Delivering an effective housing and tenancy management service across supported, sheltered and general needs schemes.
• Carrying out regular estate, building and health & safety inspections, ensuring schemes remain safe, compliant and well maintained.
• Monitoring fire safety systems, alarm testing, PEEPs and statutory compliance checks.
• Managing the cleanliness, security and presentation of communal areas, working closely with contractors to resolve issues.
• Supporting the letting of vacant properties and assisting with the voids process alongside Repairs and Asset teams.
• Managing tenancy sign-ups and supporting new residents to successfully settle into their homes.
• Monitoring rent accounts, promoting income collection and escalating arrears where appropriate.
• Managing low-level anti-social behaviour cases, completing risk assessments and implementing action plans.
• Supporting vulnerable residents by identifying safeguarding concerns and making referrals to relevant agencies.
• Working with residents to sustain tenancies and providing advice on local services and support available.
• Responding to resident enquiries and complaints, ensuring excellent customer service is delivered.
• Promoting resident engagement by supporting community activities, meetings and consultation events.
• Monitoring contractor performance and ensuring maintenance works are completed to the required standard.
• Maintaining accurate tenancy, compliance and health & safety records using housing management systems.

• Previous experience within Housing Management, Independent Living, Sheltered Housing or Supported Housing.
• Good understanding of tenancy management and landlord responsibilities.
• Experience working with older or vulnerable residents.
• Knowledge of health & safety, fire safety and safeguarding within a housing environment.
• Experience managing voids, tenancy sign-ups and resident enquiries.
• Good understanding of rent collection and tenancy sustainment.
• Excellent customer service and communication skills.
• Ability to build positive relationships with residents, colleagues and external partners.
• Strong organisational skills with the ability to manage a varied workload.
• Good IT skills and experience using housing management systems and Microsoft Office.

If you would like any further details about this position, please contact Jake Marks at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.