Major Works & Dispute Resolution Officer

• Managing statutory Section 20 consultation processes for major works on residential blocks.
• Preparing and issuing statutory notices, including Notices of Intention and Notices of Estimates.
• Ensuring all major works consultations comply with relevant leasehold legislation and statutory requirements.
• Attending consultation meetings and providing leaseholders with advice on proposed works, legal requirements and payment options.
• Working closely with contractors, contract administrators and internal teams to ensure major works costs are accurately recorded and recoverable.
• Visiting residential blocks to verify proposed works and support consultation processes.
• Calculating and issuing major works service charge invoices, ensuring accurate billing and cost recovery.
• Managing leaseholder enquiries, complaints and disputes relating to major works and service charges.
• Investigating disputes and working towards fair and timely resolutions.
• Preparing evidence and documentation for County Court and Tribunal proceedings.
• Attending court or tribunal hearings to provide evidence where required.
• Maintaining accurate consultation records, leaseholder accounts and financial information.
• Working collaboratively with internal departments to ensure effective service delivery and customer satisfaction.

• Previous experience working as a Major Works Officer, Section 20 Officer, Leasehold Officer, Service Charge Officer or similar.
• Strong experience managing Section 20 consultations within social housing.
• Good knowledge of the Commonhold and Leasehold Reform Act 2002 and relevant service charge legislation.
• Understanding of the Landlord and Tenant Act 1985 and subsequent amendments.
• Experience preparing statutory notices and managing leaseholder consultation processes.
• Knowledge of major works recharging, service charge calculations and cost recovery.
• Ability to read and interpret leases and understand leaseholder obligations.
• Understanding of building contracts, contract administration and contractor payment processes.
• Experience investigating and resolving complex leaseholder disputes and complaints.
• Experience preparing evidence for First-tier Tribunal or County Court proceedings would be advantageous.
• Excellent communication, negotiation and problem-solving skills.
• Ability to work independently, manage competing priorities and build strong relationships with internal and external stakeholders.

If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.