• Managing a patch of approximately 850 General Needs, Leasehold and Shared Ownership accounts.
• Proactively managing rent arrears in line with the organisation's income recovery procedures and court protocols.
• Taking ownership of arrears cases, progressing them through each stage of the recovery process, including legal action where appropriate.
• Supporting residents to sustain their tenancies through early intervention and effective income recovery.
• Assisting residents with Discretionary Housing Payment (DHP) applications and referring them to specialist advice services where appropriate.
• Referring vulnerable residents to the internal Outreach Team to ensure they receive the right support.
• Completing income and expenditure assessments and agreeing realistic repayment arrangements.
• Building positive relationships with residents while delivering a firm but fair approach to income collection.
• Working closely with Housing Management, Finance and external partner agencies to achieve positive outcomes.
• Maintaining accurate case records and updating housing management systems.
• Delivering excellent customer service while meeting income collection targets and performance standards.

• Previous experience working as an Income Officer within a Housing Association or Local Authority.
• Experience managing arrears across General Needs, Leasehold and Shared Ownership portfolios.
• Strong knowledge of rent arrears recovery, tenancy sustainment and legal recovery processes.
• Experience completing income and expenditure assessments and negotiating affordable repayment plans.
• Knowledge of welfare benefits, including Universal Credit and Discretionary Housing Payments (DHPs).
• Excellent communication, negotiation and customer service skills.
• Ability to work independently and manage a busy caseload with minimal supervision.
• Strong problem-solving skills and a collaborative approach to working with colleagues and partner agencies.
• Experience using housing management systems, with knowledge of Rubix being advantageous.

If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.