• Managing a caseload of current and former tenant rent accounts, ensuring income is maximised and arrears are minimised
• Monitoring rent accounts and taking early intervention action to prevent arrears from escalating
• Contacting residents through telephone calls, home visits, letters, emails and interviews to recover outstanding debt
• Negotiating realistic repayment arrangements and monitoring ongoing compliance
• Preparing and progressing arrears cases for legal action where appropriate
• Managing garage rent accounts and associated arrears recovery activity
• Providing residents with advice and support relating to rent payments, budgeting, debt management and welfare benefits
• Assisting residents with Universal Credit, Housing Benefit, Discretionary Housing Payments and other financial support schemes
• Identifying vulnerable residents and working with support agencies to sustain tenancies and prevent evictions
• Conducting home visits and delivering a resident-focused service that promotes positive outcomes
• Working collaboratively with Housing Officers, Customer Service teams and external agencies to resolve complex cases
• Meeting income collection targets and contributing to service improvement initiatives
• Ensuring all activity complies with housing legislation, data protection requirements and organisational policies

• Experience of rent arrears recovery within a Housing Association, Local Authority or TMO environment
• Experience managing a caseload and achieving collection targets
• Strong negotiation skills and experience agreeing repayment arrangements with residents
• Knowledge of Universal Credit, Housing Benefit and financial inclusion principles
• Understanding of tenancy sustainment and social housing practices
• Experience conducting home visits and managing challenging conversations
• Knowledge of legal remedies available for debt recovery
• Excellent customer service and communication skills
• Ability to work independently and manage competing priorities effectively

If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.