• Provide an excellent housing and neighbourhood management service to tenants and care partners.
• Manage tenancy responsibilities including sign-ups, rent collection, income recovery, void turnaround, estate inspections and tenancy enquiries.
• Investigate allegations of tenancy breaches, such as anti-social behaviour, hate crime and domestic abuse in a sensitive manner, taking robust action when required.
• Prepare and assist the presentation of cases for legal action in court, liaising with colleagues and solicitors as appropriate.
• Report and monitor repairs using Pyramid housing management systems.
• Work with contractors and colleagues to ensure repairs are completed to a high standard and within agreed timescales.
• Build positive working relationships with tenants, care providers, contractors, local authorities and colleagues to support effective service delivery.
• Support finance colleagues with monitoring service charge payments and income recovery where required.
• Monitor estate services and contractors to ensure homes and communal areas remain safe, clean and well maintained.
• Work closely with care and support providers to ensure clear responsibilities, effective communication and appropriate support arrangements for tenants.
• Carry out property inspections and homeliness visits, taking action to resolve issues and support safe, comfortable homes for tenants.
• Ensure health, safety and compliance checks are completed and follow-up actions are recorded accurately using Pyramid.
• Monitor Fire Risk Assessments and ensure identified actions are completed in partnership with care providers and colleagues.
• Where applicable, to assist in ensuring that properties that are subject to the House in Multiple Occupancy (HMO) licensing standards meet these standards and that an HMO licence is granted.
• Be an active presence across your patch, visiting tenants and care partners to provide visible, responsive housing support.
• To actively work with colleagues across the business to identify and implement positive ways to increase tenant participation and voice in the Charity’s work.

• driving license
• Have experience in housing, supported housing or neighbourhood management
• Are confident building positive relationships with tenants and partner agencies
• Can manage competing priorities and work independently
• Communicate clearly and professionally
• Share our commitment to inclusive, person-centred services

If you would like any further details about this position, please contact Sadie Haralambous at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.