Housing Officer
Temp - £28 PH
London
Posted 2 days ago
Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in London.
What the job will be doing?
- Delivering a high-quality housing management service across a patch of properties
- Managing tenancy and estate management issues, ensuring residents receive an effective and customer-focused service
- Carrying out regular estate and block inspections, identifying repairs, health & safety concerns and environmental issues
- Managing anti-social behaviour cases, safeguarding concerns, fly-tipping and tenancy breaches
- Supporting void and lettings processes to minimise turnaround times and maximise occupancy
- Working proactively to improve income collection and reduce rent arrears
- Investigating tenancy issues and preparing documentation for legal action and court where required
- Building strong relationships with residents, resident associations, local authorities and external partners
- Supporting vulnerable residents and signposting to relevant support agencies where appropriate
- Ensuring residents are actively engaged in decisions affecting their communities
- Maintaining accurate records and updating housing management systems
- Working collaboratively with internal teams, contractors and multi-agency partners to deliver excellent housing services
What you will need?
- Experience working within housing management or a similar customer-facing housing role
- Good understanding of housing legislation, tenancy management and landlord responsibilities
- Experience handling ASB, tenancy breaches and resident complaints
- Strong communication and customer service skills
- Ability to manage a varied workload and work independently
- Experience supporting vulnerable residents and working with partner agencies
- Strong IT and case management skills
- Full UK driving licence and access to a vehicle
How to Apply
If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.
If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.
Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.
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