• Acting as the first point of contact for residents, responding to housing enquiries via telephone, email and face-to-face.
• Supporting Housing Officers and Housing Managers with the day-to-day management of tenancies and properties.
• Maintaining accurate tenancy, resident and property records on housing management systems.
• Processing tenancy changes including assignments, successions, mutual exchanges and changes in household circumstances.
• Supporting tenancy sign-ups, welcome visits and preparing tenancy documentation.
• Raising repairs, monitoring outstanding works and liaising with contractors, residents and internal teams.
• Assisting residents with enquiries relating to rent, repairs, anti-social behaviour, estate services and tenancy management.
• Supporting rent account enquiries and referring residents to specialist support services where appropriate.
• Preparing letters, notices, reports and other housing management correspondence.
• Arranging appointments, property inspections, meetings and home visits for the housing team.
• Supporting the management of complaints and ensuring residents receive timely updates.
• Monitoring shared inboxes and ensuring enquiries are allocated and progressed within service standards.
• Working with colleagues and partner agencies to support vulnerable residents and promote tenancy sustainment.
• Providing general administrative support to ensure an efficient and customer-focused housing service.

• Previous experience working in Housing, Property Management, Customer Services or a similar resident-facing role.
• Good understanding of social housing and tenancy management services.
• Excellent customer service and communication skills.
• Experience dealing with sensitive, complex or challenging enquiries.
• Strong organisational skills with the ability to manage competing priorities.
• Good written communication skills and attention to detail.
• Experience using housing management systems and Microsoft Office.
• Ability to work collaboratively with colleagues, contractors and external agencies.
• A proactive, organised and solution-focused approach.
• Understanding of safeguarding, equality, confidentiality and data protection.
• Experience working for a Housing Association, Local Authority or Housing Company.
• Knowledge of tenancy management, rent accounts, repairs and anti-social behaviour processes.

If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.