Decants Officer
Temp - £30 PH
London
Posted 2 weeks ago
Marks Consulting Partners are currently looking for a Decant Officer to work with one of our Local Authority clients in London.
What the job will be doing?
- Managing a caseload of decant cases from end-to-end, ensuring residents are supported throughout the relocation process
- Developing and delivering person-centred decant plans, including support for returning tenants
- Engaging with residents to ensure they understand the decant process and are supported to make informed decisions
- Drafting and issuing statutory notices in line with decant procedures
- Arranging removals, disconnections and reconnections using approved contractors and financial systems
- Processing Home Loss and Disturbance payments and maintaining accurate financial records
- Undertaking housing needs surveys and maintaining up-to-date data to support decant programmes
- Supporting vulnerable residents and working collaboratively to address any barriers to successful relocation
- Liaising with internal teams including Lettings and Voids to secure suitable accommodation for residents
- Building and maintaining strong relationships with partners, including social services, contractors and external agencies
- Maintaining accurate case records and monitoring progress against key milestones
- Supporting regeneration programmes and contributing to social value initiatives across estates
- Acting as a key point of contact for residents post-handover, including property demonstrations and resettlement support
What you will need?
- Experience delivering housing services within a social housing or Local Authority setting
- Experience managing a complex caseload, ideally within decanting, homelessness or housing needs
- Strong understanding of landlord and tenant responsibilities and housing processes
- Experience working with vulnerable residents and supporting complex needs
- Ability to engage effectively with a wide range of stakeholders, including harder-to-reach groups
- Strong organisational skills with the ability to prioritise and manage competing demands
- Good knowledge of housing systems and strong IT skills
- Excellent communication skills, both written and verbal
- Ability to work flexibly, including attending meetings and visits outside normal working hours
How to Apply
If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.
If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.
Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.
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