Jake Marks


Director

jake@markscp.co.uk 01923 962 123 07441 343 240 LinkedIn

Recruitment isn't just a job; it's a passion – and one Jake’s been chasing since 2013! After consistently smashing targets placing interim surveyors in the public sector, Jake and his brother decided to take the plunge and launch Marks Consulting Partners in 2015. 

More recently, Jake has established a private consultancy desk focusing on permanent recruitment for building and quantity surveyors.

Toby Marks


Director

toby@markscp.co.uk 01923 962 124 07441 341 406 LinkedIn

Toby has spent over 10 years recruiting professionals across the property and surveying sectors, building strong relationships and a deep understanding of the industry along the way. His focus has always been on connecting the right people with the right opportunities, while keeping things straightforward and effective.

Now, Toby is concentrating on the continued growth of Marks Consulting Partners. He is passionate about developing both experienced and up-and-coming recruiters, creating an environment where people feel valued, supported, and motivated to achieve their goals. Company culture and employee wellbeing sit at the heart of his approach, ensuring the team can thrive both personally and professionally.

Outside the office, Toby is a husband and dad of two. When he does find some free time, he’s usually enjoying good food, listening to music, or attempting DIY projects, often with mixed results.

Brook Weissand


Senior Recruitment Consultant

brook@markscp.co.uk 01923 962 135 07441 348 989 LinkedIn

Brook, affectionately known as the ‘mum’ of our group, recently moved onto the Property & Surveying desk covering the South East, bringing her trademark energy and dedication with her. She originally joined Marks Consulting Partners just over two years ago on the Regeneration & Development desk. With a strong mind and an incredible work ethic, Brook consistently goes above and beyond, taking initiative and showing unwavering dedication in everything she does.

Her determined personality makes her thrive in the recruitment world. Brook knows how to turn any opportunity, whether a challenge or a win, into something positive, always making the most of what comes her way. If she’s not deep in conversation with a candidate, you’ll likely find her raiding the snack drawer or adding goodies to the Ocado shop!

But Brook doesn’t just shine in recruitment. She’s also our (self-appointed and much-loved) Social Media Manager, a role she may secretly prefer! Brook runs all of our social media channels and is the creative force behind the quirky, engaging videos that have helped us attract new talent. Thanks to her artistic flair and background in textiles, our online presence is becoming a real standout in the industry.

Matthew Newton


Managing Recruitment Consultant

matt@markscp.co.uk 01923 962 125 07441 344 799 LinkedIn

Matthew joined Marks Consulting Partners eight years ago as a trainee with zero experience, unless you count trying to convince his mates to play golf with him as headhunting. Fast forward to today, Matthew is now a Managing Consultant specialising in the property and surveying industry, helping public sector client’s source technical candidates.

With a degree in Psychology, he likes to think he has a decent read on people. And this does show with how closely he works with his clients and candidates to make recruiting as smooth as possible.

Ethan Mooney


Managing Recruitment Consultant

ethan@markscp.co.uk 01923 962 127 07441 346 094 LinkedIn

Ethan specialises in recruiting across the Regeneration and Development sector, supporting public sector clients in finding the very best technical property professionals. His focus areas include Development, Regeneration, Planning, and Estates/General Practice.

With over four years dedicated exclusively to this sector, Ethan has developed a strong understanding of the market and the intricacies of the roles he recruits for. His network spans from junior professionals through to directors, and his straightforward approach has made him a trusted point of contact for both clients and candidates alike.

Ethan is hands-on throughout the entire recruitment cycle, guiding people from the very first conversation, through interviews, and all the way to onboarding. His consistency, commitment, and depth of knowledge have established him as a go-to recruiter within Regeneration and Development.

Sadie Haralambous


Recruitment Consultant

sadie@markscp.co.uk 01923 962 128 07441 347 837 LinkedIn

Since joining in 2023, Sadie has proved her ability to adapt quickly. She initially started off recruiting for HR and built her knowledge in the sector. Soon after, she joined the Property and Surveying team for the North/Midlands and quickly became an irreplaceable part of the team, proving that no challenge is too big. Since the change, Sadie has provided a breath of fresh air to an otherwise male-dominated industry.

Sadie has shown she is more than just a recruiter to her candidates and often provides added support on a personal level. Her kindness never goes unappreciated and is reflected in her number of 5-star reviews.

Never short of a funny comment or accidental one-liner, Sadie keeps the office laughing nonstop, whether she means to or not, we’re still not sure! Her combination of hard work and positive outlook makes her second to none. She always holds both clients’ and candidates’ needs in the highest regard, making her the go-to recruiter when it comes to Property and Surveying in the North.

Joshua Ziegler


Head of Accounts

accounts@markscp.co.uk 01923 962 129 07441 348 458 LinkedIn

With a strong background in debt management Joshua joined the company in 2020 as Head of Accounts, having previously worked for us on an ad hoc basis since 2016.

Joshua studied Law at University and was for 12 years a Parish Councillor in his hometown of Milton Keynes chairing the organisation for 8 years.

With a love of all things political and powerful cars Joshua spends his time looking after his cat Sam, holidaying in America, and doing lengths at the swimming pool.

Joshua Bourne


Recruitment Consultant

joshua@markscp.co.uk 01923 962 130 07441 341 407 LinkedIn

Joshua Bourne is a dedicated recruitment professional specialising in the housing sector. With 3 years of experience in matching talented individuals to key roles within the industry, Josh is known for his hands-on approach and understanding of the unique needs of both employers and candidates.

In addition to his recruitment expertise, Joshua also takes on the role of office handyman, ensuring everything runs smoothly and is well-maintained.

Outside of work, he is a proud father to two boys, balancing his career with family life, and constantly juggling both with a positive attitude and a sense of humour. Whether in the office or at home, Josh brings dedication, reliability, and a strong work ethic to everything he does.

Imogen Almeida


Recruitment Consultant

imogen@markscp.co.uk 01923 962 132 07441 348 776 LinkedIn

Imogen joined Marks in 2025, bringing energy, professionalism, and a strong focus on connecting top talent with opportunity. She recruits within the General Practice and Development sector, supporting private sector clients in sourcing high-quality General Practice Surveyors, Development Surveyors, and Asset Managers across all levels.

A big fan of animals, music, and films, Imogen brings the same warmth and curiosity to her personal life as she does to her work.

Mark Wayne


Senior Recruitment Consultant

mark@markscpc.o.uk 01923 962 134 07441 340 847 LinkedIn

Mark brings over 17 years of recruitment experience across in-house, RPO, and agency settings. He’s spent his career helping businesses attract and retain exceptional talent across multiple industries, from Property, Healthcare and Life Sciences to Finance, Technology, and Engineering.

Today, Mark specialises in connecting skilled Building Surveyors with consultancies where they can truly thrive. His focus is on building long-term partnerships that create lasting success for both clients and candidates, whether it’s supporting Surveyors on their journey from APC and MRICS through to senior appointments, or helping consultancies strengthen their teams with the right people.

Known for his honest, straightforward approach, Mark takes pride in understanding what really motivates people and what makes each business tick. His goal is always to make recruitment feel human, effective, and enjoyable for everyone involved.

Outside the office, Mark’s usually chasing after his two kids, walking the dog, cheering on Arsenal, or trying to survive another spin class.

Jemima Shayle


Recruitment Consultant

Jemima@markscp.co.uk 01923 962 138 07441 346 567 LinkedIn

From bartender to recruiter, Jemima has built a career on connecting with people. Starting out in hospitality, Jemima developed strong communication skills, adaptability, and a natural ability to put people at ease. These strengths made the transition into recruitment a natural one, where they now help candidates and clients find the right fit with a personable, understanding approach.

And honestly? Recruitment and bartending aren’t all that different, it’s just a lot harder to get information out of people when they’re sober.

Outside of work, you’ll usually find Jemima asking to pet someone’s dog, her love for animals knows no bounds.

Х

Complaints Officer

Temp - £31 PH

London

Posted 3 days ago

Marks Consulting Partners are currently looking for a Complaints Officer to work with one of our Local Authority clients in London.

What the job will be doing?

  • Managing a backlog of Stage 2 complaints, ensuring thorough investigation and timely resolution in line with corporate complaints procedures

  • Reviewing Stage 1 responses and conducting independent investigations to assess the adequacy of previous responses and actions taken

  • Drafting clear, well-reasoned Stage 2 complaint responses that address all complaint points and provide appropriate resolutions

  • Liaising with internal departments, service managers and senior officers to gather information and evidence required for investigations

  • Ensuring complaints are handled in accordance with the Housing Ombudsman Complaint Handling Code and relevant best practice guidance

  • Identifying service failures, learning points and areas for improvement arising from complaints investigations

  • Maintaining accurate records and case notes on complaints management systems

  • Providing advice and guidance to service areas on complaint handling and complaint resolution

  • Monitoring complaint trends and contributing to service improvement by highlighting recurring issues

  • Supporting the organisation in meeting regulatory requirements and maintaining high standards of customer service

What you will need?

  • Previous experience handling Stage 2 complaints within a Local Authority, Housing Association or public sector environment

  • Strong understanding of complaints procedures and regulatory frameworks, including the Housing Ombudsman Complaint Handling Code

  • Experience investigating complex complaints and producing detailed written responses

  • Excellent written communication skills with the ability to produce clear, balanced and professional reports

  • Strong analytical and problem-solving skills, with the ability to review evidence and reach fair conclusions

  • Ability to manage a high volume of cases and prioritise workloads effectively

  • Experience working collaboratively with multiple internal departments and stakeholders

  • Good knowledge of housing services and local authority processes is desirable

How to Apply

If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.

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