Hostel Manager
Perm - £0 to £0 PA
Luton
Posted 3 days ago
Marks Consulting Partners are currently looking for a Hostel Services Manager to work with one of our Housing Association clients.
What the job will be doing?
- Leading and managing the day-to-day delivery of supported housing and hostel services across multiple sites.
- Managing, coaching and developing Team Leaders and Support Coaches to deliver high-quality, customer-focused services.
- Promoting a psychologically informed, trauma-informed and strengths-based approach to supporting customers.
- Ensuring customers receive safe, secure and well-managed accommodation while achieving positive move-on outcomes.
- Monitoring service performance, KPIs, void levels, rent collection, arrears and tenancy sustainment, taking action where improvements are required.
- Leading on safeguarding, risk management and complex case oversight, ensuring customers receive appropriate support.
- Working collaboratively with local authorities, health professionals, support agencies and community partners to deliver positive outcomes.
- Managing complaints, ensuring they are resolved professionally and in line with organisational procedures.
- Leading service improvements, reviewing operational processes and implementing innovative ways of working.
- Managing service budgets, monitoring expenditure and ensuring value for money across the service.
- Producing performance reports, analysing data and presenting information to senior management.
- Supporting legal action where required, including representing the organisation in court and working with solicitors.
- Working closely with Housing Management, Income, Property Services and Compliance teams to ensure a seamless customer journey.
- Participating in the on-call rota, providing leadership and decision-making support outside normal working hours.
What you will need?
- Previous management experience within Supported Housing, Hostels, Homelessness, Social Care or Housing Management.
- Experience leading and developing high-performing teams within a customer-focused environment.
- Strong knowledge of safeguarding, trauma-informed practice and supporting vulnerable people.
- Experience managing complex cases, risk assessments and multi-agency working.
- Strong understanding of housing management, tenancy sustainment, income management and homelessness services.
- Experience monitoring KPIs, budgets, performance and driving continuous service improvement.
- Excellent leadership, communication and stakeholder management skills.
- Ability to build strong partnerships with local authorities, support providers and external agencies.
- Strong organisational skills with the ability to manage multiple priorities and services.
- A proactive, resilient and solution-focused approach with a passion for delivering excellent customer outcomes.
How to Apply
If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.
If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.
Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.
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