Housing Officer
Temp - £0 PH
Hertfordshire
Posted 2 days ago
Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in Hertfordshire.
What the job will be doing?
- Manage tenancies effectively, assessing household needs and signposting residents to appropriate support.
- Review tenant circumstances regularly and advise on suitable future housing options.
- Oversee mixed‑tenure patches, ensuring compliance with policies for leaseholders, shared owners and managing agents.
- Represent the organisation at court and external meetings, acting as a key liaison with community stakeholders and resident groups.
- Prepare and present court documentation to support legal action when required.
- Work collaboratively across teams to deliver a seamless, customer‑focused housing service.
- Reduce rent and service‑charge arrears through proactive income management.
- Manage antisocial behaviour cases and tenancy/lease breaches, working with internal and external partners.
- Monitor estate services, carry out regular estate and fire safety inspections, and ensure repairs or issues are resolved promptly.
- Support void management to ensure properties are re‑let quickly and safely.
- Lead on safeguarding signposting, tenancy reviews, fraud prevention audits, and manage mutual exchanges, assignments, and successions.
- Participate in duty rota and emergency response, support councillor enquiries, and monitor CCTV to address ASB, fly‑tipping and related issues.
What you will need?
- Excellent negotiation and influencing skills
- Excellent communication skills, both written and verbal
- Excellent time management and organisational skills
- Excellent IT skills with the ability to use Housing Management software
- Ability to input data into systems accurately
- Proven debt management experience
- Experience of dealing with people in difficult, often stressful, situations
- Experience of tenancy and neighbourhood management
- Knowledge of relevant Housing legislation
- Due to the nature of the role, you will need to have a full driving licence and access to a car with business insurance.
How to Apply
If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.
If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.
Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.
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