Tenancy Services Assistant
Temp - £23 PH
Essex
Posted 1 month ago
Marks Consulting Partners are currently looking for a Tenancy Services Assistant to work with one of our Housing Associations clients in Essex.
What the job will be doing?
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Delivering a high-quality, customer-focused tenancy support service to residents across a range of accommodation
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Supporting tenancy management activity including income collection, anti-social behaviour casework support, and general tenancy enquiries
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Following up with residents regarding tenancy and support matters, helping to sustain tenancies and promote independent living
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Liaising with internal teams such as Repairs and Estate Services to ensure issues are resolved within agreed timescales
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Providing administrative support to the Tenancy & Support team, including maintaining tenancy records and responding to correspondence
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Assisting residents with access to online services, including Universal Credit support where required
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Supporting reporting, service improvement initiatives, and implementation of new systems and processes
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Working in partnership with external agencies and stakeholders to support residents and deliver effective services
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Supporting responses to reports of anti-social behaviour in partnership with relevant teams
What you will need?
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Experience working in a housing, tenancy, or customer-focused service environment
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Experience working to targets and managing competing priorities
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Strong communication skills with the ability to engage with residents and handle challenging situations
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Customer-focused approach with empathy and professionalism
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Good organisational and time management skills with the ability to meet deadlines
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IT proficiency including Microsoft Word, Excel, Outlook, and housing management systems
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Ability to maintain accurate records and produce reports where required
Desirable:
- Experience within social housing or tenancy services
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Experience supporting residents with complex needs
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Knowledge of Universal Credit and support services
How to Apply
If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.
If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.
Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.
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