Full Time - £25,000 - £30,00 PA
Hertfordshire
Posted 2 weeks ago

Marks Consulting Partners are currently looking for a Temporary Accommodation Officer to work with one of our Housing Associations in Hertfordshire

What the job will be doing

  • Take personal responsibility to ensure delivery of a high standard of customer service that is responsive to customer needs, meets the Group’s service standards and proactively keeps customers and stakeholders informed of progress.
  • Work closely with colleagues in other Housing Operations directorate teams in the delivery of a cross function, ‘patch’/community-based service, as well as all other Group service staff in the delivery of the overall Group objectives.
  • Responsible for delivering an intensive housing management service according to service standards and in a customer-focussed manner to our customers in temporary accommodation, ensuring that the environment is maintained.

What you will need

  • Working with a diverse, often vulnerable customer caseload to provide effective support and advice.
  • Debt collection and credit control, including arrears management and eviction procedures.
  • Working in a customer-facing role in a service organisation.
  • Dealing with negative customer feedback and proactively preventing reoccurrence.
  • Is highly customer focused, taking ownership for the delivery of a high-quality end-to-end customer experience, listening to customers to identify their needs and enlisting the support of experts/others where required.
  • Handle conflict, difficult conversations and negotiations professionally and persuasively with customers either face-to-face, by phone or online, including those who may be in difficult and/or emotionally charged situations.
  • Maintain a full driving licence with business insurance cover, and access to a car.
  • Maintain a satisfactory basic level Disclosure and Barring Service (DBS) check.

How to Apply

If you would like any further details about this position, please contact Joshua at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property staff for the public sector including housing associations, local authorities, and related private sector companies. We do not advertise all of our vacancies so please give us a call and register with us to be notified of all suitable roles. 

Industry

Housing

Job Features

Job Category

Housing

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