Full Time - £30,000 - £35,000 PA
Posted 2 weeks ago

Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Associations in Hertfordshire

What the job will be doing

  • To ensure that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary.
  • To regularly review tenants’ circumstances and make recommendations in respect of future housing options.
  • To represent Watford Community Housing in Court and at external meetings, acting as a key point of liaison for community stakeholders, including elected representatives and other public officers and agencies, including, where relevant, being the first point of contact of Resident Associations/representative bodies and working closely with Community Engagement colleagues to coordinate and attend meetings.
  • To work collaboratively with other areas of the business to ensure that residents receive a seamless service.
  • To reduce debt owed in rent and service charges.
  • To manage cases of antisocial behaviour, working in partnership with other teams and agencies as required.
  • To manage breaches of tenancy or lease agreements that may arise, taking action as appropriate.
  • To monitor estate management services, liaising with external contractors as necessary.
  • To undertake regular estate inspections arranging for repairs and other issues to be rectified.
  • To undertake regular fire safety inspections
  • To involve residents in the management of the area as appropriate.
  • To effectively manage void turnaround within the patch to ensure properties are let as soon as is safely possible.
  • Ensuring health and safety, equality, regulatory and legal compliance is adhered to in respect of all areas of responsibility.
  • Playing a key role in Business Continuity and Emergency planning and response, which may include out of hours work.

What you will need

  • Customer service skills.
  • Problem-solving skills.
  • Excellent negotiation and influencing skills.
  • Communication skills, both written and verbal.
  • Time management and organisational skills.
  • Good IT skills with the ability to use Housing Management software.
  • Proven debt management experience.
  • Experience of dealing with people in difficult, often stressful, situations.
  • Tenancy and neighbourhood management.
  • Knowledge of relevant Housing legislation.

How to Apply

If you would like any further details about this position, please contact Joshua at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property staff for the public sector including housing associations, local authorities, and related private sector companies. We do not advertise all of our vacancies so please give us a call and register with us to be notified of all suitable roles. 



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