West Sussex
Posted 4 weeks ago

Marks Consulting Partners are currently looking for a Complaints and Service Improvement Officer to work with one of our Local Authority clients in West Sussex.

What the job will be doing

  • Work collaboratively with peers and colleagues to reduce complaints by identifying improvements and driving effective change.
  • Improving the quality and output of how complaints are managed and responded to within the service.
  • Work with teams across the service and council to ensure that customers are at the heart of everything that we do and all correspondence with customers meet our standards.
  • Deliver an effective and efficient management of complaints, and the identification and promotion of learning from the outcomes which are incorporated into future organisational plans and policies.

What you will need

  • Experience of investigating complaints and providing written reports and responses to complaints.
  • An understanding of social housing.
  • Experience of managing information, using complaint management systems and IT to set up monitoring systems.
  • Excellent written skills. Ability to translate complicated / technical information into something easy to understand.
  • Have an overall awareness of Housing Stock and Health & Safety compliance to respond appropriately to complaints.

How to Apply

If you would like any further details about this position, please contact Ollie Gee at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property staff for the public sector including housing associations, local authorities, and related private sector companies. We do not advertise all of our vacancies so please give us a call and register with us to be notified of all suitable roles. 



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